Frequently Asked Questions

Everything you need to know about our handcrafted crystal jewelry.

Are your crystals and gemstones authentic?

Yes, every piece at Sylvia Crystals features 100% genuine, ethically sourced natural gemstones. We work closely with certified suppliers to ensure the highest quality and energetic integrity of our stones.

How should I care for my crystal jewelry?

To maintain the brilliance of your pieces, avoid contact with harsh chemicals, perfumes, and water. We recommend cleaning your crystals with a soft, dry cloth and storing them in the provided velvet pouch when not in use.

What is your shipping policy?

We offer standard and expedited shipping worldwide. Orders are typically processed within 1-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery.

Can I return or exchange my order?

We want you to love your jewelry. If you are not completely satisfied, we accept returns and exchanges on unworn items within 30 days of delivery. Please note that custom or personalized pieces are final sale.

Do you offer resizing for rings and bracelets?

Many of our designs are adjustable or available in multiple sizes. If you need a specific size not listed on our site, please contact our support team, and we will do our best to accommodate a custom adjustment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely encrypted for your protection.