Returns & Exchanges

At Sylvia Crystals, we want you to be completely enchanted by your purchase; if you are not satisfied, we offer a 30-day return window for all unworn jewelry in its original packaging.

Return Process

• 1.
  Initiate Your Request

  Log into our returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely place the crystals in their original velvet pouch and box to ensure they are protected during transit.

• 3.
  Label and Ship

  Download and print the prepaid shipping label provided by our portal and drop the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our artisans inspect the returned items, your refund will be processed back to your original payment method within 5-7 business days.